Question 1

Is counselling confidential?

Accepted Answer

As part of ensuring that our practice is ethical, we ensure that your confidentiality is kept secure. Your counsellor will not share what you disclose to them, unless under specific circumstances.

However, there are some exceptional circumstances where we may need to break some elements of this agreement. Where possible this will be discussed with you first. Your counsellor can answer more questions about this, and you can find more information within our Client-Counsellor Agreement.

Question 2

How many sessions will I need?

Accepted Answer

While this is something that you can discuss with your counsellor, we have no limit to the number of sessions our clients are entitled to, unless accessing our reduced fee provision. Some people find they can work through what they need to with just a few sessions, whereas others may feel they need to continue working with their counsellor for months or years. This is left up to you.

Our time limited provision allows for X consecutive sessions per client, at a reduced fee. Unfortunately, this can not be extended, and we do hold a waiting list for this service.

Question 3

How long will my counselling sessions be?

Accepted Answer

Our standard counselling sessions are 55 minutes long, face to face, and online.

Please get in contact if you have different needs or requirements, as we can offer a degree of flexibility in this regard.

Question 4

How do I book a session?

Accepted Answer

To book a session, contact me directly. You can do so in a variety of ways, so feel welcome to use whichever method you are most comfortable with. I will usually respond in the same manner, unless you request otherwise. You can contact me by:

Text message
Whatsapp
Email
Phone call
Using the contact page on this website

Full information is on the contact page, here.

Tel/Whatsapp: 07349 598 202
Email: Laura@Polaris-TS.com

Question 5

How do I pay for my sessions?

Accepted Answer

We take payment at the point of booking your next appointment. We take payment in cash, bank transfer, or by card payment if seeing your counsellor face to face. There is more information on this within our Client-Counsellor Agreement.

Question 6

What if I need to cancel my session?

Accepted Answer

We understand that sometimes plans change, and that you might need to cancel or rearrange your appointment. If this is the case, we ask that you contact your counsellor as soon as possible. Where cancellations happen within 24 hours of your session, your counsellor will unfortunately be unable to offer you a refund.

Question 7

Do you offer reduced fees for concessions?

Accepted Answer

We are able to offer a reduced fee for some groups, such as students. Please contact us directly to find out how we can best support you.

Polaris Therapeutic Services

Fees

FAQs